“My beloved MacBook Air was only two years old when it died. It had seemed perfectly healthy the night before, but when I tried to turn it on in the morning there was no response.
Panicked, I rushed to the nearest Apple store. A ‘Genius’ told me gently to give up hope: there had been an electrical failure; it was a goner. Apple could repair it, the Genius said, but it would cost at least $600 (£460) and take weeks; in the end, it would be cheaper just to buy a new one. So, with a lot of grumbling, that is what I did.”
This brief article on The Guardian seems quite problematic. The journalist had a failure on her MacBook Air. It’s not clear what the cause was. She obviously did not have AppleCare, which covers the device for three years Given that the Sale of Goods act in the UK protects you for six years, and the journalist could probably have found this out, she’s making broad statements without really understanding her options.
What I wonder is whether she might have spilled something on the laptop, which would render any remedy under the Sale of Goods act null.
It’s a shame when a publication like The Guardian publishes these short, uninformed blog posts, whereas these “journalists” could actually do some “investigation” to find out a bit more about the situations and their rights.