Fitbit Connect Software and High CPU Usage by galileod Process

I have a Fitbit One, and I use their Fitbit Connect software on my Mac so the device can sync silently using a USB dongle. When I got my 5K iMac the other day, the dongle wasn’t recognized, so I re-installed the software.

I’ve noticed since then that, at times, my Mac lags a bit when I’m typing. I spotted a process using from 50-100% of one core’s CPU time. This process, galileod, is part of the Fitbit Connect software.

It seems that the only solution is to uninstall the software, using the uninstaller on the Fitbit Connect’s disk image. I’ve contacted Fitbit support to see if they can resolve this, but if you have a Fitbit, and you’re Mac’s running slow, have a look in Activity Monitor (this is in your /Applications/Utilities folder) and see if that process is slowing you down.

Note that the Fitbit software uninstaller does not uninstall all the software. You will need to manually remove /usr/local/bin/Fitbitd and /Library/Launch Daemons/com.Fitbit.Fitbitd.plist.

Update: After contacting Fitbit Support, I received an email saying the following:

Please be aware that Galileod is a patch that Apple has launched to fix a bug on the previous OS X. The Fitbit software doesn’t use Galileod to run on your computer.

We would like you to try uninstalling your Fitbit connect using the steps on the following link: https://discussions.apple.com/docs/DOC-5471

If after following the above steps to uninstall you are not able to do it, or you still see an issue with Galileod we recommend to contact your Apple manufacturer for further assistance.

This is surprising, because galileod is part of the Fitbit software installer:

fitbit.png

Well, it won’t be the first time that a support rep told me something, um, untrue…

16 thoughts on “Fitbit Connect Software and High CPU Usage by galileod Process

  1. Found this article after doing a search on galileod. Couldn’t figure out why my Mac was being so sluggish, and noticed my iStat Menus showing high processor usage; digging further showed it was the galileod process. Uninstalled the Fitbit software and all was well again.

    However, now I’ve got another problem: the high processor usage appears to have spread to iOS. For the last week or so, my iPhone 5 has been getting extremely warm to the touch and the battery is draining exceptionally quickly. As someone who used to provide tech support on iOS devices, I know the warmth can be a symptom of high processor usage. Surely enough, the Settings app reported the Fitbit app had used 33% of my battery’s usage over the last 24 hours (after about 5.5 hours, with little other use, my battery was down to 12%), of which 1 minute (!) was onscreen, and 2.5 hours was background usage. Aside from a firmware update on my Fitbit Flex, nothing has changed over the past year and a half of owning my Flex. I’ve written to Fitbit asking for an explanation; hopefully I don’t get the blowoff like you did, Mr. McElhearn.

  2. Found this article after doing a search on galileod. Couldn’t figure out why my Mac was being so sluggish, and noticed my iStat Menus showing high processor usage; digging further showed it was the galileod process. Uninstalled the Fitbit software and all was well again.

    However, now I’ve got another problem: the high processor usage appears to have spread to iOS. For the last week or so, my iPhone 5 has been getting extremely warm to the touch and the battery is draining exceptionally quickly. As someone who used to provide tech support on iOS devices, I know the warmth can be a symptom of high processor usage. Surely enough, the Settings app reported the Fitbit app had used 33% of my battery’s usage over the last 24 hours (after about 5.5 hours, with little other use, my battery was down to 12%), of which 1 minute (!) was onscreen, and 2.5 hours was background usage. Aside from a firmware update on my Fitbit Flex, nothing has changed over the past year and a half of owning my Flex. I’ve written to Fitbit asking for an explanation; hopefully I don’t get the blowoff like you did, Mr. McElhearn.

  3. I had the same thing happen. I downloaded Fitbit for my iMac and after installing it decided I didn’t need it on my Galaxy Note 4 and my home desktop. I then ran AppCleaner to remove all traces of it on my system. When I tried to empty my trash I received a message saying that “galileod” and some other Fitbit Connect remnants were running and I was therefore prevented from emptying the trash. I searched for “galileod” on my Activity Monitor and sure enough it was running as if Fitbit had never been removed.

    I decided to download the Fitbit program again and then run the uninstaller (maybe I should have done that from the beginning rather than using AC). It uninstalled successfully and I was then able to empty my trash. No Fitbit files appear in my Activity Monitory now.

    I know this is a relatively old thread (though there was a post from a month or two ago mentioning similar issues on iOS), but I thought I’d chime in to see if my post may help someone else experiencing this issue.

  4. I had the same thing happen. I downloaded Fitbit for my iMac and after installing it decided I didn’t need it on my Galaxy Note 4 and my home desktop. I then ran AppCleaner to remove all traces of it on my system. When I tried to empty my trash I received a message saying that “galileod” and some other Fitbit Connect remnants were running and I was therefore prevented from emptying the trash. I searched for “galileod” on my Activity Monitor and sure enough it was running as if Fitbit had never been removed.

    I decided to download the Fitbit program again and then run the uninstaller (maybe I should have done that from the beginning rather than using AC). It uninstalled successfully and I was then able to empty my trash. No Fitbit files appear in my Activity Monitory now.

    I know this is a relatively old thread (though there was a post from a month or two ago mentioning similar issues on iOS), but I thought I’d chime in to see if my post may help someone else experiencing this issue.

  5. Thanks for your post! I have a FitBit Ultra. My MacPro tower was being eaten alive by galileod. The hard drive sounded like a concrete mixer, galileod was taking over 100% of CPU cycles. Web pages were taking minutes to load. I have uninstalled it and now everything seems calmed down. If things stay steady, I’ll re-install the FitBit app and report back. Thanks!

  6. Thanks for your post! I have a FitBit Ultra. My MacPro tower was being eaten alive by galileod. The hard drive sounded like a concrete mixer, galileod was taking over 100% of CPU cycles. Web pages were taking minutes to load. I have uninstalled it and now everything seems calmed down. If things stay steady, I’ll re-install the FitBit app and report back. Thanks!

  7. When using AppCleaner, the following files do not get removed, but you can delete them after killing the galileod process from Activity Monitor:

    /Library/Application Support/Fitbit Connect/galileod
    /Library/LaunchDaemons/com.fitbit.galileod.plist
    /private/var/run/com.fitbit.galileod.pid
    /private/var/run/com.fitbit.galileod.socket

    To be honest, galileod is not terrible anymore, but was still sitting in the top-10 processes by CPU usage. If you’re synchronizing Fitbit with a phone, you don’t really need Fitbit on the desktop – it’s not even a proper desktop app.

  8. When using AppCleaner, the following files do not get removed, but you can delete them after killing the galileod process from Activity Monitor:

    /Library/Application Support/Fitbit Connect/galileod
    /Library/LaunchDaemons/com.fitbit.galileod.plist
    /private/var/run/com.fitbit.galileod.pid
    /private/var/run/com.fitbit.galileod.socket

    To be honest, galileod is not terrible anymore, but was still sitting in the top-10 processes by CPU usage. If you’re synchronizing Fitbit with a phone, you don’t really need Fitbit on the desktop – it’s not even a proper desktop app.

  9. Well, it looks like there’s more stuff left around (the USB driver and some other file here and there). I guess the best way to do this is to run the actual Fitbit uninstaller, which is included in the installer DMG file you can download from the website. That seems to have cleaned up everything.

  10. Well, it looks like there’s more stuff left around (the USB driver and some other file here and there). I guess the best way to do this is to run the actual Fitbit uninstaller, which is included in the installer DMG file you can download from the website. That seems to have cleaned up everything.

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