Hey Apple, Fix This! iCloud: Cloudy with a Chance of Errors

Apple fix this

It happened again. Apple’s cloud services had a minor meltdown on June 2. Many services were down: email, Notes, the iTunes Store and Mac App Store, Game Center, iCloud Drive, and more.

This day was a bit worse than usual, but there are frequent problems with iCloud Music Library, which prevent users from accessing their music, issues with Messages and Face Time, and many other problems with Apple’s cloud services.

It has become a commonplace to say that “Apple isn’t good at services.” Those of us who have been using Apple products since the pre-internet days remember the various cloud services that Apple launched, changed, rebranded, and then scrapped. First came iTools in 2000, followed by .Mac in 2002, MobileMe in 2008, then iCloud in 2012. It was as if Apple hoped that a new name would make users forget how unreliable each service was.

Read the rest of the article on Macworld.

2 thoughts on “Hey Apple, Fix This! iCloud: Cloudy with a Chance of Errors

  1. I’ve used most of Apple’s services, and I think it is misleading to lump them together. Each of them suffered in their own way, but the current iCloud outages are different in scale and context. Many of the past services worked well for what they did, or at least for what I used them for. The problems were in the quirks- “unique” interfaces, the lack of a few features that I wanted, and the surfeit of features that I cared nothing about. But what they did, they did reliably enough to serve my needs.

    Now, most of the core iCloud services are not only daily essentials, they are needed minute by minute during most of the day. The computer use paradigm is critically different now, with most of us wanting constant connectivity. Issues that were quirky or annoying a decade ago are now show-stoppers. I don’t use most iCloud features, precisely because I don’t want to do without them on a random, perhaps brief, but fairly frequent basis. It doesn’t matter what Apple did right and wrong in the services area in the past. If they want to retain any satisfied customers now, they have to get iCloud reliability right.

  2. I’ve used most of Apple’s services, and I think it is misleading to lump them together. Each of them suffered in their own way, but the current iCloud outages are different in scale and context. Many of the past services worked well for what they did, or at least for what I used them for. The problems were in the quirks- “unique” interfaces, the lack of a few features that I wanted, and the surfeit of features that I cared nothing about. But what they did, they did reliably enough to serve my needs.

    Now, most of the core iCloud services are not only daily essentials, they are needed minute by minute during most of the day. The computer use paradigm is critically different now, with most of us wanting constant connectivity. Issues that were quirky or annoying a decade ago are now show-stoppers. I don’t use most iCloud features, precisely because I don’t want to do without them on a random, perhaps brief, but fairly frequent basis. It doesn’t matter what Apple did right and wrong in the services area in the past. If they want to retain any satisfied customers now, they have to get iCloud reliability right.

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