Hey Apple, Fix This: My schizophrenic iPhone storage numbers

Apple fix this

I recently checked my iPhone’s Storage & iCloud Usage settings, and it said that I didn’t have a lot of space left. On this 64GB device–which, according to the iPhone, only really has 55.5GB–there was only 696MB available.

But then I synced the iPhone with iTunes. The latter showed me how much free space it thought I had: 2.68GB. And it also said that the iPhone’s capacity is 55.7GB, or 200MB more than what the phone itself says.

I sync my iPhone often enough that I generally have an idea when I’m about to run out of free space. I try to leave at least 1 or 2GB free so I can add a bunch of new music when I want, or download some new apps or podcasts. So I was surprised when my iPhone showed so little free space available. Presented with two numbers, how do I know which is correct?

Read the rest of the article on Macworld.

4 thoughts on “Hey Apple, Fix This: My schizophrenic iPhone storage numbers

  1. There is a bug in the 9.3 track that sees onboard Storage get eaten. Apple Support is aware of it, only solution is to Backup, Restore Firmware, Restore data. And pray.
    I have a user that does NOT use Apple Music, or iTunes rentals, or even iCloud Photos, with very low actual storage usage (a hundred photos in her Camera Roll) on a 64GB iPhone 6s that she got in January… she suffers from the same issue, with like 500MB available on her phone, only in iTunes it shows the dreaded “Other” as eating her local storage. If she deletes photos or apps, the “freed” space is quickly consumed (like it is caused by a crash log or something).

    I haven’t done the Restore yet, mostly because some of the folks on the forums who have the issue claim that only helps for a short period of time and then the issue returns. At this point, I want to jailbreak the stupid thing and confirm for myself what is causing the issue, where that storage is being eaten, then I can file a proper bug. At least know Apple was full of it and causing customers pain vs fixing the issue. But this kind of bug really highlights the folly of Apple’s walled garden; without access to the filesystem, short of jailbreaking, I can’t help Apple resolve a pretty serious usability issue that has persisted for more than 8 months. Stupid.

  2. There is a bug in the 9.3 track that sees onboard Storage get eaten. Apple Support is aware of it, only solution is to Backup, Restore Firmware, Restore data. And pray.
    I have a user that does NOT use Apple Music, or iTunes rentals, or even iCloud Photos, with very low actual storage usage (a hundred photos in her Camera Roll) on a 64GB iPhone 6s that she got in January… she suffers from the same issue, with like 500MB available on her phone, only in iTunes it shows the dreaded “Other” as eating her local storage. If she deletes photos or apps, the “freed” space is quickly consumed (like it is caused by a crash log or something).

    I haven’t done the Restore yet, mostly because some of the folks on the forums who have the issue claim that only helps for a short period of time and then the issue returns. At this point, I want to jailbreak the stupid thing and confirm for myself what is causing the issue, where that storage is being eaten, then I can file a proper bug. At least know Apple was full of it and causing customers pain vs fixing the issue. But this kind of bug really highlights the folly of Apple’s walled garden; without access to the filesystem, short of jailbreaking, I can’t help Apple resolve a pretty serious usability issue that has persisted for more than 8 months. Stupid.

  3. I have apps installed from two accounts, each account from one region. Therefore, each time I sync, iTunes will only show storage occupied by apps installed using current account. For example, I have a game installed from Japanese Store which takes 2GB in size, while I log into Australian Store account. When syncing, iTunes will think that 2GB is “available” space while it is not.
    So for me, this thing would never goes right. I believe more on iOS side than iTunes side.
    Also I always try to keep around 15GB free for some video recording or so if needed. Or install a few huge apps. Or just for updating iOS.

  4. I have apps installed from two accounts, each account from one region. Therefore, each time I sync, iTunes will only show storage occupied by apps installed using current account. For example, I have a game installed from Japanese Store which takes 2GB in size, while I log into Australian Store account. When syncing, iTunes will think that 2GB is “available” space while it is not.
    So for me, this thing would never goes right. I believe more on iOS side than iTunes side.
    Also I always try to keep around 15GB free for some video recording or so if needed. Or install a few huge apps. Or just for updating iOS.

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