The Disconnect Between Tech Savvy Users and Average Users

I write about technology for a living. I explain how technology works, and I write for self-described tech geeks, as well as for “average users,” and even technophobes. Naturally, not all of my articles or books are targeted at this broad an audience. In my Macworld articles, I may write, say, about how to manage Apple’s Time Machine backup feature using the command line, or I may answer reader questions about simple features in the iOS 10 Music app.

Here on Kirkville, I also cover a wide range of topics. Not every article I write is for everyone. (And I don’t only write about technology, but right now, I’m discussing my articles about Macs, iTune, iPhones, and more.)

I allow comments on this site; something more and more people are terminating. I feel that a good discussion is useful, and commenters often provide useful information, telling me about their experiences, or correcting me when I’m wrong. Most of these comments are polite and helpful; some are angry and hateful, and are a symptom of the problems with comments on major websites. Anonymity allows people to hate very easily.

I rarely delete comments: I do so only when the commenter’s vocabulary is unacceptable, or when comments are simply hating. One thing I notice is that most of the comments I delete are from people who think they are better than me, and better than average users. Who suggest my opinion is stupid, because I don’t know enough about computers. And that they know so much more than me, and let me know, often in great detail.

A recent article entitled Apple Is U2ing macOS Installers to Users Running Older Versions of its Operating Systems drew a number of such comments. There are comments about that article right now that disagree with me, but do so politely. Some slightly less politely. And I’ve had to delete several that were just insulting. But what these comments show is that their authors have no understanding of what it’s like to be an “average user.”

The most popular article on my site for the past couple of weeks has been How to Sort Songs in the iOS 10 Music App by Title. I’ve gotten more than 100 emails about this issue, showing that it is indeed a widespread issue. It’s not hard to fix, but you need to know where to look. This small change in iOS 10 has confused lots of users. Mostly “average users.” Not the computer geniuses who comment on articles saying how stupid it is to complain about a feature that confuses “noobs” but not them.

I try to help all users. If an article I write is too simple for you, there’s no need to send in a hateful comment; just close your window, move on, and go read Reddit or something. And if you don’t like my opinions, then don’t read my articles. But at a minimum try to recall what it was like when you got your first computer, when you needed help to understand how to do some of the most basic tasks. Because there are lots of people in the world who aren’t as smart as you. Remember that we technology journalists don’t always write for the tech-savvy users, but write for everyone.

Clear Up Tech Misunderstandings with This New Book, Are Your Bits Flipped, by Joe Kissell

Bits flippedIn the same way that the best-selling book Freakonomics explained the riddles of everyday life and Predictably Irrational revealed our unexpected economic behavior, Are Your Bits Flipped? tackles the tech misconceptions that trip up so many of us. In this engaging and conversational book, author Joe Kissell debunks common myths surrounding the high-tech products and services we all rely on every day.

Just as a single “flipped bit” in a piece of computer code can bring an otherwise reliable app crashing to a halt, a single misconception in your understanding of personal computing technology can cause all manner of problems — including lost data, wasted time, and constant frustration as you live and work in today’s increasingly digital world.

Eliminate tech misconceptions and you’ll:

  • Avoid common errors that waste precious time or result in data loss.
  • Make better decisions based on understanding how things work.
  • Find yourself asking for — or paying for! — computer help less often.
  • Have clear explanations on hand when others ask you for help.
  • Make a stronger impression at a job interview, user group, or wherever your tech skills may be judged

Joe also delves into topics of trust, fear, privacy, security, reliability, and productivity to answer questions like these:

  • Can you trust services like iCloud or Gmail, or password managers?
  • How do you evaluate privacy when a Web site asks for personal info?
  • Should you worry about enabling Java and JavaScript in your browser?
  • How many cloud services (like Dropbox or OneDrive) do you really need?
  • Are you relying on a backup strategy that may leave you in the lurch? 
  • Are you spending more time searching the Web than is necessary?

You’d be surprised what false impressions may have crept into your view of the tech world, but if you’re well grounded, would you do us a favor and forward this to your friend, relative, or colleague who persists in using a single password, has never tested their backups, or still believes all Web URLs must start with www? 

Get Joe Kissell’s Are Your Bits Flipped?.

The Really Big One – The New Yorker

When the next very big earthquake hits, the northwest edge of the continent, from California to Canada and the continental shelf to the Cascades, will drop by as much as six feet and rebound thirty to a hundred feet to the west–losing, within minutes, all the elevation and compression it has gained over centuries. Some of that shift will take place beneath the ocean, displacing a colossal quantity of seawater. […] The water will surge upward into a huge hill, then promptly collapse. One side will rush west, toward Japan. The other side will rush east, in a seven-hundred-mile liquid wall that will reach the Northwest coast, on average, fifteen minutes after the earthquake begins. By the time the shaking has ceased and the tsunami has receded, the region will be unrecognizable.

In the Pacific Northwest, the area of impact will cover some hundred and forty thousand square miles, including Seattle, Tacoma, Portland, Eugene, Salem (the capital city of Oregon), Olympia (the capital of Washington), and some seven million people. When the next full-margin rupture happens, that region will suffer the worst natural disaster in the history of North America.

Kathryn Schulz won a Pulitzer Prize for this article in the New Yorker. The magazine highlighted this again on Facebook. I recall reading it the first time and wondering: has the tech industry in the United States developed contingency plans for an event like this? An earthquake of this type would decimate the industry, which is all concentrated in a small area.

… we now know that the Pacific Northwest has experienced forty-one subduction-zone earthquakes in the past ten thousand years. If you divide ten thousand by forty-one, you get two hundred and forty-three, which is Cascadia’s recurrence interval: the average amount of time that elapses between earthquakes. That timespan is dangerous both because it is too long – long enough for us to unwittingly build an entire civilization on top of our continent’s worst fault line – and because it is not long enough. Counting from the earthquake of 1700, we are now three hundred and fifteen years into a two-hundred-and-forty-three-year cycle.

This 243-year cycle is an average, of course, but still…

I hope we don’t see this in my lifetime, but if we do, it won’t be like in the movies.

Source: The Really Big One – The New Yorker

The End of Solitude

What does the contemporary self want? […] It wants to be recognized, wants to be connected: It wants to be visible. If not to the millions, on Survivor or Oprah, then to the hundreds, on Twitter or Facebook.


If boredom is the great emotion of the TV generation, loneliness is the great emotion of the Web generation. We lost the ability to be still, our capacity for idleness. They have lost the ability to be alone, their capacity for solitude.

Food for thought. Everyone should read Henry David Thoreau’s Walden (, Amazon UK) the paean to solitude.

(Via The Chronicle of Higher Education.)

Freezing Time

I had long wanted to see Bob Dylan live, and took advantage of his performing in Cardiff, Wales, about two hours from where I live to tick that off my bucket list. Festooned around the arena like bunting were signs which, with both pictograms and strong words, warned that photos were not allowed. Having front row seats, and wishing to take a photo of the empty stage before the show, I asked the usher if this would be allowed. He apologetically explained that this was a zero-tolerance rule set down by Dylan himself. I had read a review of the previous night’s concert in Manchester, which told about ushers removing people from the audience who persisted in trying to take pictures. So I put my phone in my pocket and sat down to wait for Bob to come on stage.

It’s very common that people take pictures at concerts. Many people spend much of their time at concerts holding their cellphones up and filming the events. You can see this on photos taken at concerts, and on numerous YouTube videos concertgoers post. Unless the person shooting the footage is in the front row, you see countless other cellphones, their screens radiating a bluish light on their owners, creating a sort of wall of screens between the audience and the performers.

I understand Bob Dylan’s desire to have people pay attention to his music-making, rather than have it mediated by a screen. In addition, the constant flashing of lights is distracting to the those on stage. Benedict Cumberbatch, who recently performed Hamlet in London, had to ask the audience to stop filming and taking pictures during the play. Of course, the irony was that, in order to circulate this request, he had to do it in front of fans filming him at the stage door of the theater where he was performing.[1]

I attend the theater often, living near Stratford-Upon-Avon, where the Royal Shakespeare Company performs in its two theaters. There are announcements before each performance asking people not to take pictures, and to turn off their cellphones and digital watches. Only once have I seen someone attempt to take a photo during a performance. I was in the first balcony, and someone a half-dozen seats to my right attempted to snap the actors bowing on stage at the curtain call. An angry usher rushed down near me – I was sitting on the aisle – shined her flashlight on the young woman, and tried to get her to stop. The usher was more of an annoyance than the spectator who merely wanted one photo of the cast. However, no one is ever bothered if they take pictures of the stage before the shows begin (something I have done often).


(A photo of the empty stage before the Royal Shakespeare Company’s 2015 production of Othello.)

I might have wanted one photo of Dylan and his band, but I wouldn’t have spent my time shooting video of the concert. I had spent serious money for front row VIP tickets, and wanted to focus entirely on the music. But I did see the occasional flash – and usher’s flashlight – during the concert, as people tried to get personal memories of the evening.

Why do people feel the need to have a visual record of what they are seeing with their own eyes? Is this an attempt to reify the feelings they have while attending a performance? Is it to have visual evidence, proof that they were, indeed, listening to Bob Dylan? “Pics or it didn’t happen,” one often hears. Or is it, like the many selfies people take in various locations, just a modern equivalent of dogs pissing on benches?

I saw many concerts as a teenager in New York, in venues both large and small, and, while I don’t remember particulars of any of them, many of them exist in my mind in a sort of crystallized form. I have vague memories of many of these events, with either good or disappointed feelings, but nothing more. For many concerts, I still have ticket stubs, and perusing them acts like a sort of madeleine that brings me back to the mood and feelings of specific shows.

One concert I remember well took place on November 11, 1978. My friend Jay and I traveled to Philadelphia to hear Jorma Kaukonen play a solo acoustic concert.[2] I remember the date because this was the first time the Grateful Dead performed on Saturday Night Live; quite an important event for us Deadheads. We were sitting in the fifth row of Irvine Auditorium at the University of Pennsylvania. We had whippets that night; those little cartridges of nitrous oxide that give you a fleeting rush. In a recording of the concert, about three songs in, you can hear when Jay slipped up trying to inhale one of the whippets which noisily leaked from the small dispenser. This was in between songs, and Jorma said, "is that nitrous oxide I hear?" The audience cheered, of course; altered states were the norm at this kind of concert.

There’s an audience recording of this concert, made from very close to where we were sitting (close enough to hear the whippet’s whoosh). The quality is not excellent, and in no way reproduces the excellent music we heard that evening, nor the feeling of seeing such a great concert in seats so close to the stage. But if I listen to that recording, memories of the event come back to me, through a veil of time. I don’t have any photos of the show, and I don’t recall seeing many people with cameras at most of the concerts I attended. Sure, you can see the flashbulbs going off during concert films from the 1970s in large arenas, but with a limited number of shots on a roll of film, and the cost of developing it, people didn’t spend an entire concert trying to take pictures.

I remember watching the New York Jets play the Oakland Raiders in the AFL championship game in January, 1969. Sitting behind the end zone in Shea Stadium, the cold New York winter permeated my clothes and my body, freezing my feet. I drank a constant supply of hot chocolate from the ambulatory vendor who carried a tank around on his back. I don’t remember much of the game, other than the fact that the Jets won (And eventually won the Super Bowl), but I have a strong memory of sitting in the stands, huddled in my parka, freezing in the cold winter afternoon. I have no photos, no selfies, no autographs, no videos, noting but my memories.

My youth is full of these fleeting recollections, all of which are tinged by time and by the disintegration of memory. I can’t imagine what it would be like if I had photographs and videos of these events. Would they seem more real? Or would my actual memories of the events be different because they were visually frozen in time?

I’ve bought keepsakes from a number of events I attended over the years. I’ve bought t-shirts at concerts, catalogs at art exhibits, and, these days, you can by downloads of concerts you’ve seen, in some cases buying quickly burned CDs on your way out of the venue.[3] But the best keepsakes are the ones in the mind; the feeling of the event, the reminder of the thrill of seeing your favorite band come out on stage as the lights go on and the audience erupts in applause, and the experience of hearing your favorite band on stage without the filter of a recording studio.

What is the value of a blurry photo of Bob Dylan and his band on stage taken from the 30th row? Sure, it reminds the person who took the picture where they were sitting, the colors of the suits the band was wearing – scarlet, for this concert – and the lighting on stage, but its very blurriness suggests that it doesn’t tell a true story. It is, perhaps, something to tweet, or share on Facebook or Instagram, but beyond that, it’s nothing more than proof that the photographer was at the concert. (And took the photo at the risk of missing the rest of the concert.)

We live in a world where everyone has a camera in their pocket and can take photos or videos of whatever goes on around them, with no worries about needing special lights or developing film. These images can be saved or shared instantly. But do we need all these photos and videos? We often see people walking around points of interest taking photos, viewing landmarks through a lens, rather than through their own eyes.

Are we all Zeligs of our own lives, wishing to prove our existence by demonstrating where we have been, and what important events we have attended? Do we need these visual reminders of what we have done, what we have seen, who we have been with to construct our personas? How will people feel in 20 or 30 years when they look back at the selfies they took with transient friends and brief acquaintances, and try to figure out where they were, and who those people were?

Perhaps it’s time to stop taking photos, to experience events through one’s eyes and ears, rather than through a lens and screen. While memories of those events won’t be as sharp, they may be more potent. In a world where people are trying to hold on to memories of everything, maybe the strongest memories are the ones we can’t capture.

  1. Watch the video: Benedict Cumberbatch urges fans not to take photos or video during Hamlet performances  ↩
  2. Jorma Kaukonen was one of the guitarists in Jefferson Airplane. Together with bassist Jack Casady, he formed Hot Tuna, a band that played old blues songs, along with songs inspired by the blues. Jorma has had a long career of playing solo acoustic concerts of his own compositions, along with the classic blues songs that he has championed. You can see a grainy, black and white video of another concert earlier that year on YouTube.  ↩
  3. Bob Dylan doesn’t sell live recordings, and issues very few live albums. Nevertheless, I do have a bootleg of the Cardiff concert, made by some intrepid member of the audience.  ↩

Persistent Anti-GMO Myths

One persistent theme in my writing about scientific topics is that, to optimally serve our own interests, public discourse and decision-making on issues that are highly scientific should be informed by the best evidence and scientific analysis available, not on lies, myths, misconceptions, or raw ideology. I am therefore attracted to topics where I think the myth to fact ratio is particularly high.

Genetically modified organisms (GMO) is one such issue. The propaganda machine seems to be way out in front of the more sober voices trying to correct the record and focus the discussion on reality. I also see GMO as the ideological flip side to global warming denial.  In the latter case we seen industry and free-market ideologues sowing confusion and misinformation. They also do the ideology shuffle — a dance in which, whenever they are nailed by the facts on one point, they state that their objection is really based on some other point. They never really acknowledge the point, just side-step it.

Anti-GMO activists, in my experience, operate the same way. They have marshaled every possible point they can against GMO, whether or not they are true or valid. When one such point is exposed as a myth, they simply slide over to some other point as their “real” motivation for opposition, but never give any ground.

via NeuroLogica Blog » Persistent Anti-GMO Myths.

I’ve often been surprised when I read what anti-GMO people think are the dangers of GMOs. There is a very strong level of superstition around GMOs, and, as this article points out, there is hard science behind GMOs. There are also a lot of myths around GMOs, and this article debunks many of them.